Support
Support
Most things below are answered in under a minute. If yours is not here, email us — the address goes to a person, not a queue.
Email: contact@dargano.com
Response time: within two working days, usually the same day.
Helpful to include: your device and OS version, the app version (Profile → Help), and what you were doing when it happened. You can also send feedback from inside the app at Profile → Send Feedback, which attaches that automatically.
Getting started
What does Dargano actually do?
You check in once a day — about seven taps — on how you slept and how your energy, mood, stress, movement, hydration and nutrition are. Dargano turns that into a short daily plan, tracks the habits you choose, and over a few weeks shows you patterns in your own data.
Do I have to answer every question in the check-in?
No. Every field is optional, and a partial check-in still counts. Dargano works with whatever you give it and simply has less to go on for the parts you skip.
Can I change my onboarding answers later?
Yes. Profile → Edit Profile covers your name, goals, available time, coaching style and motivation. Changing them affects the next plan Dargano builds.
Why can I only check in once a day?
A check-in describes a day, so there is one per day and saving again updates it rather than adding a second. If you check in in the morning and want to revise it at night, just check in again — it overwrites.
Your plan, habits and experiments
Where does my daily plan come from?
From fixed rules, not from an AI. Dargano weighs your main goal, what your recent check-ins suggest you need, how much time you have said you have, and what you have already tried. It then picks from a pre-written library of actions. The AI cannot add an item to that library, which is deliberate: it is what stops the app inventing a health claim.
My plan did not change after I checked in.
The plan is rebuilt when you save a check-in, not when you open Home. If it looks stale, pull to refresh on Home. If it is still wrong, tell us what you expected and what you saw.
I broke my streak. Did I lose everything?
No. Dargano counts the days you showed up, not an unbroken run of one specific habit, and an unfinished today never breaks anything. Your history, scores and patterns are all intact. The app is built not to scold you about this.
How long should an experiment be?
Between 5 and 14 days. Shorter than five and there is not enough to compare; longer than two weeks and life gets in the way of a clean comparison. If your experiment is tied to a habit you already track, you do not need to log anything separately — Dargano reads your habit completions.
Why won't Dargano tell me that something worked?
Because a two-week comparison of your own self-reported data cannot prove causation, and saying otherwise would be dishonest. Dargano reports what the numbers did and leaves the conclusion to you.
AI Coach
What does the coach know about me?
A summary of your last fourteen days: averages from your check-ins, your habits and how consistently you have done them, your goals, your coaching style, your stated motivation and your available daily time, plus your first name and your experiments. It is not given your email address, your check-in notes, or the reflections you write on habits and experiments. The coach and “Suggest for Me” send this to Google’s Gemini API to write their replies, as described in the Privacy Policy.
Why does the app ask for permission before I use the coach?
Because using it sends some of your information to a third-party AI provider (Google’s Gemini API), and you should decide that knowingly. The app asks once, before your first coach message or experiment suggestion, and sends nothing if you choose “Not now”. You can change your mind at any time in Profile → Privacy & account. The choice is stored on your device, so a new phone asks again.
Can the coach give me medical advice?
No, and it is built to decline. Dargano is not a medical device and the coach is not a clinician. If you describe something urgent or serious it will point you toward a qualified professional rather than attempt to assess it. Please take that seriously — and in an emergency, contact your local emergency services.
The coach says it is unavailable.
That is usually a temporary network or provider problem; try again in a minute. Every other part of Dargano keeps working while the coach is down. If it persists for more than an hour, email us.
Is Dargano available in my language?
Dargano is available in 32 languages. If something reads wrong in yours, email us — a screenshot helps.
Reminders and notifications
My reminders are not arriving.
Check three things, in this order: that the reminder is switched on in Profile → Notifications; that Dargano has notification permission in your device settings; and that your device is not in a Focus or Do Not Disturb mode. Then use Send a Test Reminder on that screen — it delivers immediately and proves the whole path works.
Do my reminders go through a server?
No. They are scheduled locally on your device. Nothing about your reminders leaves your phone, and they work without a connection.
I changed a habit's time and now I get two reminders.
You should not — Dargano cancels everything and rebuilds the schedule on every change, precisely so reminders cannot accumulate. If you are genuinely seeing duplicates, tell us the habit and the times and we will chase it.
Account, data and privacy
I forgot my password.
Tap Forgot password on the sign-in screen and enter your email. You will get a link that opens straight to a reset screen. For security the message looks the same whether or not an account exists at that address, so check your spam folder before assuming it failed.
Can I get a copy of my data?
Yes, any time, without asking us: Profile → Privacy & Account → Export. It produces one machine-readable file containing everything in your account.
What is the difference between Reset and Delete?
Reset Dargano (Profile → Account) erases your wellbeing data — check-ins, habits, experiments, coach conversations — and puts you back at onboarding with the same account. Delete Account (Profile → Privacy & Account) removes the account and all of its data permanently. Neither can be undone, and both ask you to confirm by typing before they run.
Is my data private?
Your data is scoped to your account at the database level, so a query cannot return another person's rows even in principle. We do not sell it, there is no advertising and no tracking SDK in the app. The full detail is in the Privacy Policy.
Does Dargano cost anything?
No. There are no subscriptions, no in-app purchases and no ads in the current version. If that ever changes, we will tell you before it does, and it will not take away access to data you have already entered.
Still stuck?
Email contact@dargano.com with your device, OS version and app version, and a description of what you expected versus what happened. A screenshot helps more than anything else.
